I recently purchased a Akorn Kamado, and it had some minor defects I noticed during assembly (bent lip above dome gasket, misaligned latch). Then, after seasoning and my first use, I noticed the bent lip had become discolored, and moisture had somehow entered the thermometer, fogging it up.
I hesitated to contacted customer support, but then I thought about the fact that I paid for it brand new, and it should not have any defects. Do these defects affect the performance? Probably not greatly, but I still expect a brand new, undamaged product out of the box.
Long story short, they quickly agreed to send me a new dome and thermometer, and if the dome doesn't address the alignment issue, they'll send me another bottom also. I would say that's GREAT customer service!