Jump to content

EnlightenedVegan

Members Plus
  • Content Count

    41
  • Joined

  • Last visited

Profile Information

  • Gender
    Male
  • Location:
    California
  • Interests
    Wine, Women, (well one very special woman) & song.

    Bulldogs and fishing too.
  • Grill
    Pit Boss

Recent Profile Visitors

724 profile views
  1. I like the cast iron. Where did you get it?
  2. Fired up the new Pit Boss or Louisiana Grill K24, got the temp to 400 degrees and in went the pork shoulder. Marinated overnight per Bayless’ recipe. Wrapped in banana leaves and into the K24. Temp held at 400 for over 5 hours. Amazingly easy and delicious!
  3. Can you do my kitchen cabinets? Seriously good workmanship. Nice!
  4. They replaced mine with no questions asked. It developed a large crack. It will be either a refund, Costco Cash card or a replacement if in stock. Only issue is lugging that sucker back...all three hundred pounds or 20 stones. You might want want to give them a call at the store to make sure it’s in stock. They take care of their members
  5. Unless you purchase it at Costco. Then Costco’s return policy kicks in, lifetime.
  6. I purchased mine from Costco in 2016, it developed a big crack on the outside. Costco took it back yesterday and gave me a cash card for what I paid for it. I used that to purchase a new one on clearance and saved $100. to boot. Cannot beat the Costco warranty. In fact I was told by Dansons that because I purchased it through Costco I would have to go back to Costco for any warranty issue.
  7. I agree with you. Costco grinds vendors on their members behalf, but that being said I once had a discussion with the SVP of Marketing for a very successful retailer who told me that your brand is only as good as your customer's last interaction with it. When I look at the crack on the back of my PitBoss, I don't think Costco, I think PitBoss and the complete lack of interest from their customer service department. From the lack of response to an email I sent them a week ago to the 30 minute wait on the phone before I decided to take option 3 for a callback that never came. It was easier to get in touch with rep from the DMV. Shipping is expensive, but that is a Danson problem, unless you have a problem with one of their products and you purchased it through Costco.
  8. It's amazing that Danson has two different warranties for the same product. If you buy from any other retailer other then Costco they support their product. If you buy through Costco the warrenty from them is in effect null and void. From a brand perspective this isn't very smart. I'm happy you got help from them, I wish I could say the same.
  9. Is there an edit function? I apologize to the board to the indiscretion.
  10. What "real" info is missing? You weren't being a smart ###, just an ###.
  11. Be aware that Danson's PitBoss might have a warrenty, but good luck with getting them to do anything when you have an issue with their products. My PitBoss that I picked up from Costco last year cracked with a loud pop a couple weeks ago. The black enamel is peeling where the crack is. When I sent them an email last week with pictures explaining what happened I received no response. After calling and opting for the call back option two or three times, I finally received a call back. The agent I spoke was able to find my email. In it I explained that my local Costco does not have any in stock and that with three herniated discs in my neck it presents a real challenge taking it back to them. He explained PitBoss would not do anything else other then having me take it back to Costco for a refund. I've been a Costco member for twenty years, they always take back returns from their members, so the PitBoss warrenty, in effect is worthless. Be be aware if you purchase a PitBoss and have a problem with it....good luck getting any help from them. Think I'll be looking at a BGE instead.
  12. Were those real Tater Tots®? I need to hit the freezer section of my Piggy Wiggly. Outstanding!
×
×
  • Create New...