Jump to content

Desertleo

Members
  • Content Count

    3
  • Joined

  • Last visited

  1. Yay! I’m finally ready to cook! KJ has great customer service! I’m looking forward to this weekend to try it out.
  2. Thanks everyone! Today they asked that I send pictures of what I received. I imagine they will send me a new gasket to install over the felt or another dome. I am confident they will correct it. Golf Griller, there is a thin strip of felt that runs under the outer edge of the wire mesh gasket, but it is not nearly as thick as the felt gasket. I would be concerned that it may be too thick to latch if I install the wire gasket over the felt. Can’t wait to use it!
  3. I feel like a kid waiting for the toy store to open. I bought a Kamado Big Joe two weeks ago at a Costco roadshow. I researched Kamado’s for months and decided to buy one when I saw that a Costco a couple hours away was having a roadshow. I rented a van and brought the bad boy home. Sadly, the dome was cracked. I contacted Kamado Joe customer service and they sent me a new dome that arrived on Friday. The dome they sent me has a felt gasket, not the wire mesh gasket that is on the base of mine. I’m concerned this won’t provide the appropriate seal. I sent an inquiry to customer service this weekend in hopes that they will sent me a dome with the correct gasket. I hope they correct it. Am I asking too much that the gaskets match on a brand new grill?
×
×
  • Create New...