One of my half moon deflectors cracked during a cook. I contacted KJ support and this is the reply I received:
Dear Masterbuilt Customer,
We have received your support request. We are only assisting customers who are still within their warranty claim, and you indicated that your unit was purchased in 2017 or before. Your warranty expired after 1 year from the date of purchase. We will be closing your request based on the information provided.
However, we have added a variety of resources to our website that may help you:
All available parts are now listed on our website, and as additional parts become available, they will be added. If we have it, it will be listed. We have added 200+ parts recently – search by model number here: https://www.masterbuilt.com/pages/support
You must use the web cart in order to purchase products. Customer Support does not have the ability to process payments. If you are not able to locate the part you are in need of on our website, you can visit popular sites such as appliancefactoryparts.com, for their availability.
No listing for Kamado Joe parts though.
I was under the impression KJ warranted these ceramics for three years? I bought mine on 23rd October 2017. Anyone else I can contact?