I bought my iKamand unit in January 2020, so I pretty sure this is a version 2, I was able to get connectivity and the app could communicate with the device. Every time I start to smoke a piece of meat slowing i get messages saying the probes are not properly plugged in. I have tried every different combination but with no success. Now I cannot even get either probe to pick up temperature in the dome. Customer support is now all on line and very slow and ineffective. Any help would be appreciated.