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DQW

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    DQW reacted to BigH in Cracked   
    Upon unboxing of my newly purchased grill,  I discovered a crack in my KJ dome in a similar location as the original poster.  My crack was not as severe and not as long in length, but near the hinge area and horizontal.  I was able to get it resolved using the formal process, though it took some time.  I am providing my timeline in case it helps you weather the wait.
     
    April 24, 2020 - Submitted Warranty Claim 
    April 24 - Received response via email (same day asking for additional picture) to validate diameter.  I responded the same day.
    May 7 - Received email that replacement order for dome was placed, but it was on backorder until July, 2020
    June 2 - Received call from shipping company to schedule deliver
    June 3 - Received new dome.
     
    I know there has been discussion on responsiveness to warranty claims and I too was worried while waiting for updates.   I imagine that timelines for you may be extended due to the popularity of the grills and the pandemic.   I hope that this helps in managing expectations.  I was fortunate that I could use my grill in the meantime and was very excited to receive the replacement part much earlier than forecasted.
     
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