UK Joe

From what I understand this is a common issue as they are coming out of the factory, the gasket tape is put on too tight. It was the same with my replacement too. They did send me a roll of felt gasket tape within a couple of days of getting my replacement. I removed the old one and wrapped it around the ceramic chimney twice. It's done the job nicely and I don't have the problem any more

The dealer was really good, however the rep was not keen to resolve the problem. Thankfully Kamado Joe HQ in the UK reached out to me (thank you John and Kamado Guru!) and within a week they send some guys over to take away my old one and build me a new one, which they thoroughly checked before leaving. I couldn't have asked for better service!

Hi everyone! After many months of waiting I received my new Big Joe 3. Unfortunately I'm not sure if I have a faulty one or not. The issues are: 1) There are glaze issues all over the lid where it looks like it hasn't glazed properly 2) The entire firebox and grills rock whenever I touch the grill like when I'm flipping a burger 3) The top vent feels like it's about to fall off the lid when I open it fully I was wondering if all this is normal. Looking at you tube videos of the Joe (and I've seen many in the run up to delivery!) they don't seem to be. The shop I've bought it from seems very reasonable. When they brought the issues up with the Kamado Joe rep, the rep was only prepared to offer me a glaze pen to paint over the glaze issues and a free cast iron grill (which I don't need). I've attached some pics. Any advice would be amazing WhatsApp Video 2020-08-13 at 14.55.31.mp4 WhatsApp Video 2020-08-19 at 13.36.12.mp4