I dont normally complain about things, but, I will have to say BBQ Customer support is lacking. I have called, called, called and they never answer.... Finally after calling all morning, they finally answer the phone, only to be told my product is not under warranty anymore...... I purchased the PartyQ at the end of March 2013 and have done probably less than 10 low and slow cooks and the pit probe is bad.... Personally, I think the pit probe should last more than what I've used mine... Has anyone else had a problem with their pit probe? I've never had my Kamado over 275 with the pit proble in it....... So, I ordered another pit probe, 35 bucks with shipping!!! Wish they would have sent me another for free!!!!!