I ordered a Kamado Joe Jr from Keystone BBQ Supply and I opened it up today to cook up something this weekend. Upon opening the box, I saw this... Very bummed!
Contacted the retailer and they asked me to register the product and file a warranty claim.
Q1: Is this normal? Aren't damaged in shipment issues supposed to be addressed by the retailer?
I registered the product and filed a warranty claim. Kamado Joe's generic acknowledgement said I'll hear back in 5 business days.
Q2: Should I wait to hear back via email or call? Which medium has worked better for folks who have had damage on arrival?
Q3: Has anyone else dealt with KJ with a DoA issue? What was your experience? Are they pretty good about this? Wondering if I should initiate a dispute with my CC now to cover all bases.
Thanks in advance!