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Showing results for tags 'paint issue'.
Hello...My 2nd Kontrol Tower has had the same issue as the first, the paint bubbling & coming off. Kamado Joe has been just fine to deal with, in terms of sending an email to customer service, getting a reply and then getting a new replacement. In fact, they are sending a new one to me again now. However, I have asked them a couple of times in my emails if they can let me know how the new replacement tower had changed...basically, what the difference is. They are not replying at all to that question, so I'm wondering if the Kontrol Tower has been improved at all, or if I am just getting the same exact part again. Does anyone have any knowledge or insight into this? Just curious... Thanks, JC