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Found 7 results

  1. I've had a few issues with my red egg of joy. First, the fire bowl cracked, so the local KJ disty (BBQ's Galore) replaced it with the new spiffy sectional one. Then a small crack appeared in the dome - only visible at high-ish temps. No probs, warranty claim filed and 6 - 8 weeks for replacement. Then (while waiting for the dome) one of the castor locky tab thingo's broke. Took a pic and emailed the disty. OK no probs they said, added it to the warranty claim. Then today (a few days after filing the wheel claim) I get a call. Them: "Hi, h
  2. I currently own two Primos, which I love. In the future, I would like to get a third ceramic grill: either the Primo XL, KJ Big Joe, or the BGE XL. I have a local dealer for the BGE, which is a big advantage to me. However, after reading some posts here, and researching BGE's warranty, I came across the part where using any non-BGE accessories void the warranty. I am not a fan of the BGE deflector plate, and would prefer to use the set up with split plates from the Ceramic Grill Store. I know that there is probably no way BGE would ever know that someone used such aftermarket products, but I
  3. So I was just doing a high heat clean preping for my Kick Ash Baskets that are showing up today. After cooling down I opened the dome to get started and I heard a thunk sound on my patio. I look down a see what looks like a random nut and bolt when I look around I see this near the hinge on my Primo xl. I have a call into Primo warranty I hope this gets fixed quickly.
  4. I've been running my Pitboss K24 since April 2016, average usage is 2-3 times a week and even with our Canadian winters it runs a minimum once a week. During one of my cooks I heard a pop and it wasn't until the next cook I noticed a crack running from the lower vent up about 8 inches. I contacted Danson's and they responded the next day indicating a new base was being shipped out. I didn't pay much attention to the delivery time although it didn't seem more than a week or so. To my surprise, I was sent and entire Kamado, less the accessories, (i.e side tables, co
  5. Welp, it looks like it's time for a new fire bowl for my Vision Classic B, or to at least make Vision aware of my issue. I emailed Vision's help account earlier this morning and we'll see what we get back. I’ve owned the grill for a little over a year and I first noticed small, hairline cracks in the fire bowl maybe a couple months ago, which I knew occur normally. Unfortunately, these small cracks have developed into what you can see in the pictures. The cracks are all the way through the bowl at this point, and the two cracks are growing directly across from each other in the bowl,
  6. If you are in the process of doing a warranty claim you should read this. I started a warranty replacement process back in January. I filled out the information on the web site and got a request for photos. I sent them in January and got a reply back that gave me a case number, a description of multiple cracks, and a listing of high priority, and in process. I kept receiving the same e-mail with a header that gave a case number, a description of multiple cracks, and a listing of highest priority. I received this five times. I read on here where someone on said to click a small blue l
  7. Hi all, Long time since I posted. Last year at the beginning of the season, the ashpan holder fell off. I contacted CharGriller, but the unit was less than a month out of warranty so they would do nothing. Yesterday, I took things apart to see if I could epoxy the piece back on and saw this... I'm also starting to see pinhole rust through on the ash pan itself... When I called them this morning, they were trying to tell me that that ring was not covered under warranty. I've emailed the pictures and everything else they asked for, and am waiting for an official reply. The grill
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