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John Setzler

Kamado Joe Kamado Grill Satisfaction Survey

Kamado Joe Kamado Grill Satisfaction Survey  

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

I lifted that rule because there are too many people who think I'm trying to shield a particular company from it. THIS is, however, the exact sort of thing I hate to see on this forum, whether it be one company or another. This member has no history here and has come here for the sole purpose (it seems) to complain about something. This forum is not a forum where manufacturers come to hunt for complaints. Those should be handled at the manufacturer site rather than here. The owner is just trying to be the squeaky wheel to get the grease.

John, I think that maybe a dedicated, i.e. Pinned Post, would go a long way to solving the problem of just what exactly the current modus operendi is. Lately rules come and go with great rapidity. I understand this is your site and you can make/rescind rules as you wish. However, it would be nice to have a reference page where all things Kamado Guru can be referenced for operational clarity.

The problem is not the owner trying to be a squeaky wheel. The problem was in how you said you would try and do something with KJ on behalf of owner. You've never done that for any other manufacturer and I find it troubling that you've crossed that line. I'm sure it was unintentional, but yet, that line was crossed. And I'm not questioning your integrity or honesty, please be absolutely certain of that.

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

Interesting two-day history here, CC ... Yesterday you checked that you liked John's post re: KJ's warranty and their eagerness to help and yet, as of 06:17 today, you're posting all pi$$y about it ... What happened?? Tough morning there in OKC ... A little hung over today ... New meds not quite tuned in just so ... Thought Melania's speech was too close to Mimi O's ???

Inquiring minds want to know ...

Great points, lol

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Don't think there was ever a policy prohibiting one member from assisting another. That's just being a good human. I like JS assisting where he can.

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

Interesting two-day history here, CC ... Yesterday you checked that you liked John's post re: KJ's warranty and their eagerness to help and yet, as of 06:17 today, you're posting all pi$$y about it ... What happened?? Tough morning there in OKC ... A little hung over today ... New meds not quite tuned in just so ... Thought Melania's speech was too close to Mimi O's ???

Inquiring minds want to know ...

Last time I checked, I don't owe you any explanation for what I do or don't do in any way shape form or fashion. If you don't like it, so what? I didn't agree with the original promulgation and I find it very interesting that KJ gets a free ride because certain folks here drink the KJ Kool Aide, you included.

When Kamado Guru is supposed to be absolutely agnostic about manufacturers and customer service issues and when certain people maintain that they are in fact agnostic and then say that they can make things happen at KJ, someone needs to throw the flag. Nobody on the management team has stood up for Primo, or Akorn, or KK. Why does the site admin stand up for KJ and run interference?

Sauce for the goose is sauce for the gander. KJ should not get an advantage here because of any tie-ins whatsoever.

 

 

You are right.  I will run this site the way I see fit.  I am absolutely fed up with the bullcrap I take here because I am affiliated with Kamado Joe.  If YOU have a problem with that then please leave.  I will help anyone I can at any time, regardless of what grill they have.  I am NOT going to avoid trying to help a KJ owner because I have the ability to provide that help in some cases.  I do NOT have that ability with other manufacturers.  

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