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Kamado Joe Kamado Grill Satisfaction Survey


John Setzler
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Kamado Joe Kamado Grill Satisfaction Survey  

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Jack - call your dealer and tell them you paid for a perfect out of the box KJ and that is what you want.  Poor gaze quality, dings, chips out of the ceramic, etc. should not happen, especially when you pay for a KJ.  IF the dealer doesn't want to do anything, call KJ, report your problems, and report lack of dealer support.

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  • 11 months later...
  • 1 month later...

$1600 Big Joe and I am VERY DISAPPOINTED!!!!!!!

BRAND NEW PURCHASE from AUTHORIZED DEALER, NOT refurbished or dings and scratched!!!

Poor gaze quality, chips out of the ceramic AND MORE..

***** I contacted KJ customer service and they believe there is NOTHING WRONG with it *****

I am waiting for further response from Kamodo Joe


PLEASE FELL FREE to contact me for details. I can share pictures and email communications.

I will STAND BEHIND my experience 100% with various digital time stamp and signatures as PROOF if there are any doubts!!!

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In your last thread JS said if you post pix he would look into this for you. Can't get better service than that. Anywhere. Ever. Please post pix to assist John. It is a very reasonable request and outstanding service.

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

Interesting two-day history here, CC ... Yesterday you checked that you liked John's post re: KJ's warranty and their eagerness to help and yet, as of 06:17 today, you're posting all pi$$y about it ... What happened?? Tough morning there in OKC ... A little hung over today ... New meds not quite tuned in just so ... Thought Melania's speech was too close to Mimi O's ???

Inquiring minds want to know ...

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

 

I lifted that rule because there are too many people who think I'm trying to shield a particular company from it.  THIS is, however, the exact sort of thing I hate to see on this forum, whether it be one company or another.  This member has no history here and has come here for the sole purpose (it seems) to complain about something.  This forum is not a forum where manufacturers come to hunt for complaints.  Those should be handled at the manufacturer site rather than here.  The owner is just trying to be the squeaky wheel to get the grease.  

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I thought there was a hard and fast rule that kamado complaints were NOT to be posted here but rather taken up with the manufacturer's Customer Service department and not resolved here.

If this were a truly neutral forum, the Administrator would never offer this type of assistance. I don't remember this type of assistance ever being offered for any customer of another manufacturer. Ther have been issues of this type posted here before for many manufacturers and yet no assistance was ever offered by the Admin.

What gives? New rules?

Interesting two-day history here, CC ... Yesterday you checked that you liked John's post re: KJ's warranty and their eagerness to help and yet, as of 06:17 today, you're posting all pi$$y about it ... What happened?? Tough morning there in OKC ... A little hung over today ... New meds not quite tuned in just so ... Thought Melania's speech was too close to Mimi O's ???

Inquiring minds want to know ...

Last time I checked, I don't owe you any explanation for what I do or don't do in any way shape form or fashion. If you don't like it, so what? I didn't agree with the original promulgation and I find it very interesting that KJ gets a free ride because certain folks here drink the KJ Kool Aide, you included.

When Kamado Guru is supposed to be absolutely agnostic about manufacturers and customer service issues and when certain people maintain that they are in fact agnostic and then say that they can make things happen at KJ, someone needs to throw the flag. Nobody on the management team has stood up for Primo, or Akorn, or KK. Why does the site admin stand up for KJ and run interference?

Sauce for the goose is sauce for the gander. KJ should not get an advantage here because of any tie-ins whatsoever.

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