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John Setzler

Primo Grills Satisfaction Survey

Primo Grills Satisfaction Survey  

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If you are the owner of a Primo Kamado Grill, please take a moment to complete this satisfaction survey for the benefit of other users of this site. Please select one option in each of the four areas of the survey. If you have additional comments about your satisfaction with this product, please post them as a response to this survey.

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First time I seered a steak the gasket melted. It was 32 days after I purchased so I was told the warranty had expired. Warranty was 30 days. She did offer to sell me another for $18. That way I could melt another one since the Primo gaskets apparently cannot handle heat over 500 degree's.

Otherwise it is great. How could they built a high quality grill and have a gasket that can't handle one of the purposes people buy it for?

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First time I seered a steak the gasket melted. It was 32 days after I purchased so I was told the warranty had expired. Warranty was 30 days. She did offer to sell me another for $18. That way I could melt another one since the Primo gaskets apparently cannot handle heat over 500 degree's.

Otherwise it is great. How could they built a high quality grill and have a gasket that can't handle one of the purposes people buy it for?

Not sure how this happened to you as I've had mine to oven 750 degrees and nothing happened to my gaskets what so ever. Having said this, they should have replaced yours free of charge.

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Love the funnctionality of the Primo, two zone cooking is a very valuable option. My issue is the build quality. The design is good, they just can't seem to put them together right. This is based on the number of Large Oval 300 owners who have loose to finger tight hinge to band fasteners. The remedy is to pretty much remove the bands/hinge and hold the countersunk Phillips head bolt with a screwdriver and then tighten the acorn nut. Pretty much negates having the grill arrive assembled, IMO. Primo does not offer any torque specs, they use the ambiguous term of "snug". The original band bolts have been reinstalled, I'm not sure of the integrity due to the bolts now being tightened to be bent for the second time. Would have thought they might offer a replacement set of bolts.

As noted above by Drewt55 the OEM gasket is pretty much a base to dome shipping protector. I removed mine within a couple of weeks, it did come off really easy and rims cleaned up with a touch of acetone. Installed a High-Que Kevlar Nomex a month ago, 600-650º temps have not bothered it at all. BTW, the HQ gasket is peel and stick and took about 30 minutes to install.

Price point of the Primo in Canada was very good and did play a big part in my purchase. As I already have a BGE, the oval seemed like a great grill to try.

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Skiddy, thanks for the tip!  I just ordered the High-Que Kevlar Nomex for my Junior.  Like you I am surprised by the shoddy build quality on such an otherwise great grill.  

 

My top vent is way bigger than the ceramic "neck" it sits on.  It leaks air, which is probably why it's near impossible to keep below 300 and burns so much charcoal after I shut it down.  That's what I bought the High-Que for.  The kit comes with a top vent gasket, which should tighten things up a bit. 

 

Also, the heat deflector racks don't fit into the grooves cast into the firebox.  I had to bend them to fit, which chipped the enamel.  Doubt they will last too long like that before they rust out. Given I paid nearly $90 for the racks that's a bit of a p'sser. 

 

All in all, it's like a Porsche that was assembled in Russia.  

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grayco - my 300 (made about a year ago has Primo gasket felt on the collar of the top vent. It came that way. I think folks were opening them too fast and they were flying off onto the patio. Mine seals pretty well and will snuff the fire in minutes. Drip pan/deflector racks fit perfectly o the 300. Good advice from Kamado Master, I would talk to the dealer and see if the racks for a Jr are screwed up or wether your set of racks is uniquely screwed up. Good Luck. 

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I've had my Junior for 8 seasons. 2 winters uncovered. A little crazing on the glaze and the firebox finally developed a crack last year, both of which are to be expected.

 

As for the gasket I had the original on mine for 6 years. I cooked on the grill a lot, which developed a caking that eventually became a sealant. By year 6 nothing was left of the felt gasket, yet I could still hold and maintain a 190f cook for 12 hours. Many BGE users go non-gasket and I would have done so as well on the Primo if I wasn't at a dealer a couple years ago.

 

The firebox developed a crack last year, which isn't unusual and to be expected. I know BGE users have gone years with cracked fireboxes and have read most people on the Primo forum having no adverse effects cooking with cracked fireboxes. Primo will also sell you a new FB for a pretty reasonable cost if you're that anal about it.

 

Primo has the same conditions as any other ceramic:

 

First, don't cook with the lid open. If that's your style get a Weber Kettle or a Santa Maria grill.

 

Get in quick, get out quick. Let the cooker do its thing. "If you're looking, you ain't cooking."

 

Ceramic and metal behave differently when exposed to weather and climate changes. Understand that adjustments will need to made from time to time, especially after shipping. If your dealer doesn't do this for you, don't blame Primo.

 

The ceramic "neck" is supposed to be narrow compared to the vent. Some like to circle the neck with a gasket, others don't. I'm in the "don't" camp and also think a 100% seal on a ceramic is not only unlikely, but extremely overrated and unnecessary. If you can't get get your cooker under 300f either an adjustment is way off or you haven't learned your grill. If people can keep a, leak like a sieve, stick burner at 200f for 20 hours you should be able to keep a heavy lidded ceramic at 250f. 

 

Finally, the LG300 is a relatively new model in the Primo lineup, which might be leading to the confusion when receiving accessories that don't fit. That's not build quality, but human error.

 

Rant over.

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On 22/07/2015 at 2:45 PM, graygo said:

Skiddy, thanks for the tip!  I just ordered the High-Que Kevlar Nomex for my Junior.  Like you I am surprised by the shoddy build quality on such an otherwise great grill.  

 

My top vent is way bigger than the ceramic "neck" it sits on.  It leaks air, which is probably why it's near impossible to keep below 300 and burns so much charcoal after I shut it down.  That's what I bought the High-Que for.  The kit comes with a top vent gasket, which should tighten things up a bit. 

 

Also, the heat deflector racks don't fit into the grooves cast into the firebox.  I had to bend them to fit, which chipped the enamel.  Doubt they will last too long like that before they rust out. Given I paid nearly $90 for the racks that's a bit of a p'sser. 

 

All in all, it's like a Porsche that was assembled in Russia.  

I purchased a LG Oval just before Superbowl this year. Upon assembly I noticed that the firebox grate, when moved forward and back would fall into the ash cavity. I returned to the promo dealer and their LG Oval on display did not do this. 

 

Also, I have the same drip pan rack problems as stated above. The drip pan fingers barely sit in the grooves put into the firebox. If the are move forward or back more than a half inch, the fall into the fire box. 

 

Initially I talked with primo just after getting the grill, sent them measurements of the firebox grate, they said all was normal. 

 

After visiting the dealer and discovering that their firebox grate did not behave as mine did, I reached out to Primo again. 

 

They are sending me a new firebox grate and drip pan racks, which is nice, but I feel the problem is in the firebox itself. 

 

Hopefully it all works out as I love the grill. I have made some damn good food on it, but it's frustrating that the grate falls in when stirring the ashes. I guess worst case I can buy some ash baskets. 

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