Wildwr

Cracked Kamado (Outer Shell)

6 posts in this topic

I've been running my Pitboss K24 since April 2016, average usage is 2-3 times a week and even with our Canadian winters it runs a minimum once a week.

During one of my cooks I heard a pop and it wasn't until the next cook I noticed a crack running from the lower vent up about 8 inches.

 

I contacted Danson's and they responded the next day indicating a new base was being shipped out. 

I didn't pay much attention to the delivery time although it didn't seem more than a week or so.

To my surprise,  I was sent and entire Kamado, less the accessories, (i.e  side tables, cooking grates, top vent,  etc...) 

 

Danson's warranty rocks in my opinion and if they continue to provide service like this they should be around for a long time.

 

 

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This is really great to hear and makes me feel good about my purchase.  It's always good to find a company that understands the importance of taking care of their customers.

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Welcome Jsolack, glad to have you with us. Please put a post in the introductions section of the forum, letting folks know who you are and what you cook on. Happy Cooking. 

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I had the same thing happen.  They have to replace the whole unit as the 2016 model base is slightly different than the 2017.  Not sure exactly what, but you cannot attach a 2016 lid to a 2017 base.

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