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chaded

Warped Metal Firebox Ring

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23 hours ago, chaded said:

It looks like the new ring is on the truck for delivery today. 

 

I imagine they just sent you an exact replacement. If they did chances are it too will warp. Let us know what happens in the long run. 

 

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My fire ring also warped. Annoying after 6 months of problem free use. I hope this is a one off.I have contacted customer service and hope this will be resolved. 1618944654_fckgQsFfRASmElHVgSlg.thumb.jpg.425172fed8275ce0ceadf0a5f8b6d27d.jpg 

cz2oj8gMR%eRltTVbbh9Eg.jpg

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On 6/12/2018 at 10:25 PM, Jeff H said:

My fire ring also warped. Annoying after 6 months of problem free use. I hope this is a one off.I have contacted customer service and hope this will be resolved. 1618944654_fckgQsFfRASmElHVgSlg.thumb.jpg.425172fed8275ce0ceadf0a5f8b6d27d.jpg 

cz2oj8gMR%eRltTVbbh9Eg.jpg

 

I’ve had some warping on mine but nowhere near as bad as yours.  Usually it goes back to normal after being pressed onto the the fire box.  The warping has never stopped it from conforming to the FB. 

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I have the same issue with the warped ring.  I have had my Big Joe since May 4, 2018 and on August 4 (3 months after purchase)  the ring just popped off.  I filed a warranty claim and they said it could be at least 3 weeks to get a new one.  Unacceptable.  Every 6 months or so when I go to take the firebox apart to do the deep cleaning I am sure the ring will be warped and I won't be able to rebuild the firebox. 

I almost wish I have purchased a different Komodo brand.  Even the green egg would have been better than this.

 

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