Jump to content

Warranty thanks KJ

Recommended Posts

I just wanted to put a thanks for the warranty response for KJ. I had the ring that encompasses the ash pan crack, and I placed a claim last week. I got the new piece today and am kicking it up with some smashburgers. Also, I like their new warranty claim site...although 1mb pic is a little small to upload pictures...I had to resize them on my computer rather than sending it all from my cell.

Share this post

Link to post
Share on other sites

Unfortunately, or fortunately depending on how you see it, I’ve had to file claims for cracked firebowls for both my Classic and Jr.  I have been using Weber grills for years and thought their warrant handling couldn’t be beat but after the responses I have gotten from KJ,  I think they have met their match.  I filed my last claim on a Sunday evening and had a new firebowl delivered on Wednesday morning.   I also had to mess with file sizes a little to attach the, but that really wasn’t an issue.  Great service. Just hope they can keep the same level of customer service as they continue to grow. 

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now