I currently own two Primos, which I love. In the future, I would like to get a third ceramic grill: either the Primo XL, KJ Big Joe, or the BGE XL. I have a local dealer for the BGE, which is a big advantage to me. However, after reading some posts here, and researching BGE's warranty, I came across the part where using any non-BGE accessories void the warranty. I am not a fan of the BGE deflector plate, and would prefer to use the set up with split plates from the Ceramic Grill Store. I know that there is probably no way BGE would ever know that someone used such aftermarket products, but I am interested to know if anyone has reached out to BGE or had an experience with them that would indicate whether they would actually void a warranty if they found out. I have read a lot of posts from 2012 when this statement was added to the warranty, and people's opinions about whether it would be enforced, but I haven't found any posts about first-hand experiences out there.
Any thoughts from current BGE owners, or anyone with insights, would be appreciated.
So I was just doing a high heat clean preping for my Kick Ash Baskets that are showing up today. After cooling down I opened the dome to get started and I heard a thunk sound on my patio. I look down a see what looks like a random nut and bolt when I look around I see this near the hinge on my Primo xl. I have a call into Primo warranty I hope this gets fixed quickly.
I've been running my Pitboss K24 since April 2016, average usage is 2-3 times a week and even with our Canadian winters it runs a minimum once a week.
During one of my cooks I heard a pop and it wasn't until the next cook I noticed a crack running from the lower vent up about 8 inches.
I contacted Danson's and they responded the next day indicating a new base was being shipped out.
I didn't pay much attention to the delivery time although it didn't seem more than a week or so.
To my surprise, I was sent and entire Kamado, less the accessories, (i.e side tables, cooking grates, top vent, etc...)
Danson's warranty rocks in my opinion and if they continue to provide service like this they should be around for a long time.
Took these pics last Thurday. have a few cracks starting in my Big Joe firebox. Some are very fine– others, more pronounced. Just posting as a reference so that I can refer back to how long the box remains useful before there is a need to contact KJ for replacement.
At rear of firebox...
same place, different view...
bottom front left.. this pic is looking from rear of Big Joe...
Welp, it looks like it's time for a new fire bowl for my Vision Classic B, or to at least make Vision aware of my issue. I emailed Vision's help account earlier this morning and we'll see what we get back.
I’ve owned the grill for a little over a year and I first noticed small, hairline cracks in the fire bowl maybe a couple months ago, which I knew occur normally. Unfortunately, these small cracks have developed into what you can see in the pictures. The cracks are all the way through the bowl at this point, and the two cracks are growing directly across from each other in the bowl, so I'm a little concerned with the structural integrity.
I’m not familiar with their warranty process, but I've read that they're pretty good.
Anybody with any similar experiences?