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Probes not properly plugged in


JimD
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I bought my iKamand unit in January 2020, so I pretty sure this is a version 2, I was able to get connectivity and the app could communicate with the device. Every time I start to smoke a piece of meat slowing i get messages saying the probes are not properly plugged in. I have tried every different combination but with no success. Now I cannot even get either probe to pick up temperature in the dome. Customer support is now all on line and very slow and ineffective. Any help would be appreciated.

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3 hours ago, JimD said:

I bought my iKamand unit in January 2020, so I pretty sure this is a version 2, I was able to get connectivity and the app could communicate with the device. Every time I start to smoke a piece of meat slowing i get messages saying the probes are not properly plugged in. I have tried every different combination but with no success. Now I cannot even get either probe to pick up temperature in the dome. Customer support is now all on line and very slow and ineffective. Any help would be appreciated.

 

Moving to the Kamado Joe section of the forum...

 

There is a Facebook group for iKamand owners where you will be able to get some help.  It's called the iKamand Owners Group.

 

https://www.facebook.com/groups/ikamand

 

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  • 9 months later...

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