Jump to content

Having trouble getting a reply from Kamado Joe warranty folks.


TODDH
 Share

Recommended Posts

Hi All,

Back in late August one of my deflector plates cracked on my Big Joe during a warm up for a pulled pork cook. 

I called the warranty number and was instructed to email support instead.

I emailed them and asked if my plates fell under the warranty (Big Joe less than a year old) and I got a reply after a day or so to send pics and even sent a video.

I haven't head a word since.

I emailed them again a few of days ago, resent the previous email with the case number, and no reply.

Is anyone else having problems contacting Kamado Joe warranty?

Here is the pic I sent.

Thanks

 

IMG_1100.jpeg

Link to comment
Share on other sites

Ok, thanks. That is exactly the form I filled out to get my first and only response asking for pics and documentation. 
BTW, I really couldn’t go without my Joe. Their website said the large deflector plates were out of stock, luckily Amazon had some. 
I have been too busy cooking all manner of things to post!

 

59DCD58A-75FE-479C-8787-3FCA474F82ED.jpeg

3451104D-837E-48A5-93AD-7E3B57C431BA.jpeg

B6F86D19-106F-4489-8357-0120E331EA83.jpeg

Link to comment
Share on other sites

I will try and comfort you.  They are a little slow but you must fill the form out and make sure you send pictures

of the KJ.

 

They have replaced everything I have submitted for warranty.  They replaced things I wouldn't have.  LOL

 

I believe most all of my problems were due to a high heat.

 

Link to comment
Share on other sites

I submitted a claim for a heat deflector as well in the beginning of July. I received it in the beginning of August and it was broken in the delivery. At that point I submitted a claim again with pictures of the broken delivery box and deflectors that I received and was told I was getting a new one when it was restock. I'm still waiting as well.

Link to comment
Share on other sites

I submitted a warranty claim and received a confirmation of said claim on 9/12/2020. I got a response today, 9/28/2020, stating that an order has been placed for my replacement parts, and that some of the parts are on backorder, so they cannot provide me an accurate shipping date.


Best of luck!

Link to comment
Share on other sites

Just now, social assassin said:

How long do they warranty the deflector plates?  One of mine cracked this past Saturday after an overnight Brisket cook.

I believe the heat deflectors are covered for three years. I'm not positive though.

Link to comment
Share on other sites

Do you have a large enough cast iron skillet?

 

I used one in my Akorn before I bought one for it

 

Actually the  Akorn one is really nice as well. Its super thick.

 

Worked pretty well

 

Depending on how bad its cracked you could also just wrap it in heavy duty aluminum foil to get you through. Probably what I would do instead of buying something

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...