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Big Thanks to KJ!!!


Buttburner
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A few weeks ago I bought an iKamand.

 

I used it a few times then I noticed a crack developing in the plastic housing. It still works but I have to be careful with it.

 

I submitted the proper warranty claim with photos etc. I asked for a new blower unit. A few days later a gal replied and said they would send me a new one.

 

So I was happy, expected a new blower unit.

 

They sent me a complete new iKamand! Just like it came off the shelf of a store. New box, new probes, everything

 

Gotta say that real impressive. The whole thing took about 2 weeks from my claim to receiving the new one yesterday.

 

Beel reading a lot about lagging warranty service, maybe they are getting that all behind them now!!

 

Hats Off to Kamado Joe! I know I made the right choice investing in them!!!

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