Maxime Posted December 6, 2020 Share Posted December 6, 2020 Hi guys, I just purchased a brand new Kamado Big Joe 2 yesterday. Upon assembly, I noticed one of the firebox wall segments is missing (5 pieces instead of 6). I emailed KJ, but I’ve heard stories of long shipping times... meanwhile it sits unused. Where I purchased the grill, they are getting rid of the Big Joe’s and will only be selling the classic line from KJ. I bought the last one heavily discounted, so there are no parts they can give me for the Big Joe, and do not want to return it because of the discount. The salesperson suggested taking a wall part from a classic model, but the manager said it probably wouldn’t fit, and I thought the same since the Big Joe, is well, much bigger. I saw that the classic however has only 5 panels, and the Big Joe 6. Will a panel coming from a classic KJ work on a Big Joe.? Are the dimensions identical? If so I’m guessing they would give one to me and order the extra one, allowing me to grill this week. Thanks! Quote Link to comment Share on other sites More sharing options...
len440 Posted December 6, 2020 Share Posted December 6, 2020 I would take a petal back to where you bought it and compare if to One from the classic you might get lucky. Just my opinion I don't know anything about the big joe. Sorry i cant be more helpful. daninpd 1 Quote Link to comment Share on other sites More sharing options...
LargeRedJoe Posted December 6, 2020 Share Posted December 6, 2020 Short answer. No. I’ve assembled a bunch of both grills and the petals are different sizes. It won’t fit in the ring. I’m guessing the Big Joe was a floor model? Or was one petal missing out of the crate? Quote Link to comment Share on other sites More sharing options...
Maxime Posted December 6, 2020 Author Share Posted December 6, 2020 One petal was missing from the crate, it wasn’t a floor model. Just got a message from Kamado Joe saying it’s back order, don’t know when it’ll be back in stock LargeRedJoe 1 Quote Link to comment Share on other sites More sharing options...
LargeRedJoe Posted December 7, 2020 Share Posted December 7, 2020 That is a really weird quality control issue. Prior to shipping the petals are firmly snugged into form-fitted Styrofoam packing material and then placed inside the grill. It means someone either a) didn't pack a petal or b) removed one petal before the crate left the factory (broken, chipped, whatever). IOW that gap in the styrofoam would / should have been visible. You can try to nudge KJ to send a complete firebox; those may be in stock vs. a single petal. But I'm just spitballing... Buttburner 1 Quote Link to comment Share on other sites More sharing options...
Maxime Posted December 7, 2020 Author Share Posted December 7, 2020 Hi, thanks for your replies. I emailed KJ yesterday after seeing they had the complete firebox in stock. Today I received an invoice for 0$ For the single petal I believe (listed at 24.99$). They also threw in a bag of charcoal for the trouble, which was nice. Now just need to wait for it to arrive and read up on interesting recipes LargeRedJoe 1 Quote Link to comment Share on other sites More sharing options...
len440 Posted December 8, 2020 Share Posted December 8, 2020 Here are some recipes for you Quote Link to comment Share on other sites More sharing options...
Maxime Posted December 9, 2020 Author Share Posted December 9, 2020 Finally received a different invoice today, they’re sending the entire firebox finally, very satisfied with customer service. I’ll have extra parts should the bees come. To Len440: thank you! Will start watching, should keep me busy LargeRedJoe 1 Quote Link to comment Share on other sites More sharing options...
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